Returns & Refunds

Last updated: August 11, 2026. Please read this before ordering, particularly the sizing section.

The short version

Every item is made for you after you order it. That means we can always sort out a problem that is our fault, but we cannot take back a shirt simply because it was not what you hoped for. Check the size chart on the product page before you buy.

Damaged, faulty, or mislabelled items

If your item turns up damaged, misprinted, or labelled as something other than what you ordered, we will replace it free of charge. Get in touch within 30 days of delivery with a description of the problem and clear photos showing the issue, and we will arrange a replacement.

Wrong item received

If we sent the wrong design, colour, or size through our own error, that is on us. Send us photos of what arrived within 30 days of delivery and we will get the correct item to you at no cost.

Change of mind

Because nothing is printed until you order it, we are not able to offer refunds for change of mind. If you have decided you no longer want an order, contact us straight away: if it has not gone into production yet, we may be able to cancel it.

Wrong size ordered

A size exchange means producing a new garment from scratch, so we cannot offer free exchanges on the wrong size. Please use the flat measurements on each product page before ordering. If you are between sizes, write to us and we will help you choose.

Undeliverable packages

If a package cannot be delivered because the address was incorrect or incomplete, or because it went unclaimed, it comes back to our production facility. We will email you when that happens. We can reship it once you confirm a corrected address, though reshipping costs are payable by you. Please double-check your address at checkout.

Lost in transit

Every order ships with tracking. If tracking has shown no movement for an unusually long time, contact us and we will investigate; if the package is confirmed lost on the way to you, we will arrange a replacement.

If tracking shows the package as delivered but it is not with you, check with your neighbours and your local delivery office first, as packages are often marked delivered slightly early or left in a safe place. Packages marked delivered are not covered, so any replacement in that situation is at our discretion.

Delays

Delivery estimates are estimates. Customs, weather, carrier backlogs, and busy periods can all push things back. If your order is running well past its estimate, contact us and we will check on it.

How to reach us

Email blackobeliskgroup@proton.me with your order number and, where relevant, photos. Claims for damaged, misprinted, or incorrect items must reach us within 30 days of delivery.